What Does A IT Help Desk Technician Do
What is IT Help Desk - Technical support, in the IT context, is a service within an organization responsible for answering technical questions from its users. Most large IT companies create call centers to answer questions from their customers. Questions and answers are usually transferred by email, phone, website or online chat. In addition, there are in-house support services designed to provide the same form of support, but only to employees of the organization. What does a help desk technician do? Technical support technicians play a crucial role in providing technical support systems to IT users, including employees and customers. Technical Support Service Position Description Technical support technicians are essential to the smooth running of any IT department and also provide valuable service to customers and clients. Often the first port of call if there is a problem with the network, these technicians will have experience in customer service and troubleshootin...