NOC Solutions

When it comes to IT infrastructure needs, data centers are a priority. Data centers are now considered an important business parameter and not an external resource for storing information and operating models. They have become essential to the operation of a large company. Any disruption to your data center operations can practically bring businesses to their knees without an effective backup strategy. This was illustrated last year, when Hurricane Sandy devastated data centers in New York. The recent announcement by internet giants Google and Facebook demonstrates the growing popularity of data centers among companies. The two companies announced plans to build data centers in the state of Iowa, with a total investment of more than $ 700 million. And this trend toward investing in data centers is expected to increase. A recent survey by Campos Research & Analysis revealed that this year, investments in data centers will increase 7.7% compared to 7.2% last year. Addition...

If it's not clear now, technical support is designed to make life easier for IT professionals. Thanks to technical support functionality, interactions are simplified, information is organized, and processes are simplified. Most companies find it helpful to use technical support as soon as they start to see a lot of problems happening and need more organization regarding requests. The main obstacle for some companies to implement a technical support system is the cost of the software ... with some options that cost thousands of dollars. Ultimately, technical support software helps companies run more efficiently, saving money over time. Fortunately, free support software like Spiceworks makes it easy to run with little risk, especially with a cloud-based service, where you can set it up in minutes. If your business doesn't use technical support now, download a free one, try it out for a while and see if it works for you. Importance of the service table What is...

IT services offices focus on IT service management (ITSM) and business needs. ITSM refers to all the activities, policies and processes that organizations use to implement, manage and improve the delivery of IT services. Organizations help achieve these ITSM goals by implementing a series of best practices that span multiple areas, which may include: A catalog of IT services of the available IT services provided by the call center and which users can request and request IT services. An incident management system, which covers problems provided in a traditional IT technical support environment.  Provisioning and configuration services, including user services, hardware, software, configuration, applications, etc. An event management system, which monitors changes in the "state" of IT service and configuration items, to determine if appropriate action should be taken in response to a change. Event management also allows staff to obtain service assurance (by verifyi...

Many long-term IT professionals grew up in an IT technical support environment. But as organizations move into IT service management (ITSM) environments, the focus has shifted to providing an IT service center for customers and employees, rather than a call center. This leaves many IT professionals wondering what an IT service desk is and how it differs from a traditional IT help desk. Given that, here is my humble opinion on what the difference is between an IT help desk and an IT service desk. What the traditional IT help desk does Traditional IT support services focus on downtime / remediation activities and basic provisioning services such as user profiling, network authorization management, shutdown activities, and email management. They support the deployment of new IT technologies and services. IT help centers mainly support internal users, some supporting external clients as needed. They function as a single point of contact (SPOC) for IT support activities. IT ...

What is technical support? Technical support, often called IT support, is a service that companies provide to help their customers solve their technical problems. If a customer is struggling with an electronic product or cannot understand how to use a technology item, technical support will assist them over the phone and guide them toward a successful resolution. Technical support has always been common in electronics companies that sell devices like laptops, smartphones, music devices, and software. However, today, most companies use technology to provide services to their customers, regardless of the field. At a minimum, almost all companies have a website and offer customers some digital services (such as an online store, a digital subscription option, or an online booking service, for example). When customers have problems, they should be able to contact technical support. Why is technical support important? Technical support is mainly important to ensure customer s...

Fast-growing tech companies are in a fierce race for jobs. The changing world of production, mergers and acquisitions and digital transformation is changing the landscape. There can be no babbling. You are putting pressure on your team to fly high and you cannot risk a game on weak ground. However, providing one of the critical IT elements - a high-performance IT service center to meet employee needs - is becoming increasingly difficult in today's environment, where growth, disruption and competition consume resources. There is no downtime in this game. Downtime is expensive: the Ponemon Institute costs an average of $ 5,600 per minute, and an IHS study has estimated the cost to American businesses at $ 700 billion. dollars a year for computer problems. IT downtime doesn't just affect your bottom line, it's a drag on employee morale. Today, many people recognize that user satisfaction and an effortless experience are the new measures of success, and the factors th...

Offer exceptional support to customers and employees effortlessly. You may need to provide technical assistance to your external customers and / or internal employees and face the difficult task of establishing an internal support service. It is time consuming and expensive to hire and train employees, supervise them, implement tracking software to manage support issues and more. By outsourcing your help desk to EPC and branding your help desk with your company name, you can provide this essential service effortlessly. Focus on what you do well and outsource support to IT professionals Make your small business bigger Avoid the high cost of hiring and managing technical support employees Increase customer satisfaction by providing first-class service and support Just like running on your own premises, EPC's external technical support can be implemented to reflect your business style, business personality, and meet your business goals. Thanks to our white label...

KEY BENEFITS: • Reduce risks: Configuration, management and monitoring of specialized IDS / IPS, with immediate response to any problem, reduce the risk of business interruption. • Protect your brand - Continuous proactive IDS / IPS monitoring helps protect your business from attack, protecting revenue, customer loyalty, and brand reputation. • Focus on your business: By entrusting security to experts with more than 25 years of experience, your overworked technical team can focus on your core business. • Access to rare knowledge: Our engineers are certified in safety and have the highest accreditations in the sector; your sole objective will keep your business safe. Learn the basics of intrusion detection and prevention systems, how they differ and why you need both to keep your critical assets safe. What is the difference between IDS and IPS? An intrusion detection system (IDS) is a device or software application that monitors and analyzes information on your...

Our technical support is a fundamental part of your business operations. Today, people are getting poorer and, when technical problems arise, they want solutions at their fingertips. If reading the FAQs on the intranet site doesn't provide an immediate answer, people are likely to call technical support, even for minor questions. If you have a helpdesk that doesn't work well, it can result in dissatisfied employees and impact your productivity in several ways. Here are five signs that it may be time to consider outsourcing your technical support operations: Support team employees take a long time to answer calls - long response times are a major factor in customer dissatisfaction. You are having difficulty recruiting employees during business hours - IT support services may need to provide customer service outside 9-5 business hours and on weekends, which can cause headaches for employees. You are having difficulty implementing procedures related to ticketing, t...

What is IT Help Desk - Technical support, in the IT context, is a service within an organization responsible for answering technical questions from its users. Most large IT companies create call centers to answer questions from their customers. Questions and answers are usually transferred by email, phone, website or online chat. In addition, there are in-house support services designed to provide the same form of support, but only to employees of the organization. What does a help desk technician do? Technical support technicians play a crucial role in providing technical support systems to IT users, including employees and customers. Technical Support Service Position Description Technical support technicians are essential to the smooth running of any IT department and also provide valuable service to customers and clients. Often the first port of call if there is a problem with the network, these technicians will have experience in customer service and troubleshootin...

In its simplest form, a data center is a physical facility that organizations use to host their critical applications and data. The design of a data center is based on a network of IT and storage resources that enable the delivery of shared data and applications. What defines a modern data center? Modern data centers are very different from what they were recently. The infrastructure has grown from traditional local physical servers to a virtualized infrastructure that supports applications and workloads in physical infrastructure groups and in a multi-cloud environment. At that time, the modern data center is where your data and applications are. It spans multiple public and private clouds to the edge of the network through mobile devices and integrated computing. In this ever-changing environment, the data center must reflect the intentions of users and applications. Why are data centers important to businesses? In the world of business computing, data centers are ...