Help Desk Services Brief Overview


If you are looking for complete and outsourced computer support for your business, you may have found the technical terms and phrases. Many of these are probably phrases you've heard before; however, you cannot be sure of its exact technical significance in computer science.

Technical assistance

Support service is a single point of contact (external or internal) that can be used in the event of a problem. The technology identifies the cause of the problem and assigns the task to the appropriate department or team.

Break solution

Break-Fix means any of the computer equipment is damaged or defective, a computer support service company (usually an independent contractor) is hired to repair, repair or replace it for a period of time. (The cost of the replacement component is probably not included in the service price.) However, systems are not managed, monitored, or maintained at the service level.

Computer support

Computer support means extensive and general technical support for your system. It can cover the design phase, the installation of system components, and the maintenance of software and hardware. However, service between systems and networks is performed in a server room, as opposed to individual office services.

IT services are managed

Managed service is technical support for computer servers, system load balancers, firewalls, hosted and related components. Managed service is more active than standard IT support. The service provider remotely maintains and manages the systems. Each service can be managed or fully managed; the customer decides what level of service he expects and what he wants to expect.

The IT department is fully managed

A fully managed service includes all the features of a managed service, but also includes daily IT tasks such as adding or removing users, changing permissions, changing passwords, and more.
When joining a service plan, it is important to know the scope and parameters of each option. This ensures that your company has no idea and accepts all system features. Services may range from upgrades to fully managed scopes and system support. The service can only be essential and does not include routine maintenance or specific tasks.

Nor is it a complete list of IT terms related to outsourcing. You need to contact the service providers you are considering and request clarification on certain service offerings. However, this list contains basic information about the most commonly used terms in the IT services industry.

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