The Importance of a Dedicated Help Desk for Your Business



The problem with technical and network problems is that they never happen when you want them to. You really don't want that to happen. But they will. And when they do, resolutions are much easier if you have dedicated technical support. In fact, you would be amazed at how many times an unexpected support call ends up saving the day.
Here are some scenarios that have come up in the past. They are used to illustrate how technical support can help your business increase productivity and avoid financial loss.
Availability

Flexible availability is one of the main reasons why companies use managed support services. Your company does not do this because its office closes at 5 pm. You must ensure that incidents after business hours can be resolved quickly.
Often employees stand still when they have technical problems. This is affecting productivity and the salary bill. A study showed that employees waste up to 22 minutes a day on technical problems. This represents 95 hours per year per employee lost in productivity. With the support of technical support, this time can be devoted to the actual activity of your company.


Twenty-four hours a day is also important considering that the majority of the workforce is becoming increasingly mobile and that 72% of companies allow employees to bring their own devices to work. A managed technical support service is available to assist employees with network problems on all devices without time limitation. The sooner your employees connect, the sooner they will work and their customers will be served.
The experience

Another reason why we generally encourage people to use technical support services is that we benefit from the eclectic experience of covering a wide range of technical issues.
When GB Tech works with a company, we are happy to be there to solve problems and keep your business running smoothly. Often, our potential customers are reluctant to include technical support in their managed service solution. This is when we have to show the numbers and talk about downtime.


Enhanced information library
A large library of information will benefit your business, customers, and employees. Information about the problem can be stored in the knowledge base. This saves valuable time and effort for the team in the event of future problems. Furthermore, their knowledge base is also a wealth of online information for their customers. You can download articles, all the information you have created and answer common questions and then publish them in the knowledge base. Continue adding to and / or updating the database, if necessary. You can even create a question and answer portal for customers to ask and answer questions. This saves precious time. Furthermore, a knowledge base can also be used internally for employees. Create a separate technical support area that the team can access to find information about their work. This can help new employees or implement new changes.
Developing an efficient office is an important part of staying productive. By optimizing the processes your team goes through every day, you'll see increased productivity. A help desk is an ingenious tool that facilitates the workflow in the company. At Vision Help desk, we provide companies with software solutions that improve business and increase workflow. Connect with us today to learn more about a support service for your business.


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